Refund policy

RIGHT OF WITHDRAWAL

There is no right of withdrawal for consumers, or the right of withdrawal may expire prematurely, in the following contracts:

  1. Contracts for the provision of services in the areas of accommodation for purposes other than residential, the transport of goods, car rental, the supply of food and beverages, and the provision of other services related to leisure activities, where the contract provides for a specific date or period for the provision of such services (§ 312g para. 2 sentence 1 no. 9 German Civil Code, BGB). As a result, there is no right of withdrawal for the purchase of tickets for events. Each order for tickets is therefore binding immediately upon confirmation by De Mortem Et Diabolum GbR and obliges the customer to accept and pay for the ordered tickets.

  2. Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery (§ 312g para. 2 sentence 1 no. 6 BGB).

In all other cases, the following applies to contracts with consumers:

  1. Instructions on Withdrawal

  2. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us,

De Mortem Et Diabolum GbR
Pankgrafenstraße 7
13187 Berlin
Germany
E-mail: info@demortemetdiabolum.de,

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

In the event of withdrawal by the customer, the following applies:

De Mortem Et Diabolum GbR may withhold reimbursement until the goods have been returned to De Mortem Et Diabolum GbR, or until the customer has supplied evidence of having sent back the goods, whichever is earlier.

The customer must return or hand over the goods to De Mortem Et Diabolum GbR without undue delay and in any event no later than fourteen days from the day on which the customer informed De Mortem Et Diabolum GbR of the withdrawal from this contract. The deadline is met if the customer sends back the goods before the period of fourteen days has expired. The customer will bear the direct costs of returning the goods. The customer is liable for any diminished value of the goods if this loss in value is due to handling that was not necessary for checking the quality, characteristics, and functioning of the goods.